Bug Triage and Reporting
How do we handle engineering-led issues that don't belong to one team?

How do we handle engineering-led issues that don't belong to one team?

10/30/2018 · Emily von Hoffmann

What this post added

This post details the challenges GitLab faces in prioritizing and assigning ownership for engineering-led issues that span multiple product categories, such as technical debt. It highlights the 'bystander effect' where no single team feels responsible, leading to stalled initiatives. The post discusses research on cross-functional team dysfunction and the need for end-to-end accountable leaders. It proposes potential solutions, including establishing a dedicated team for cross-vertical issues or improving communication and incentive alignment between Product and Engineering Managers to ensure these tasks are scheduled and addressed.

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