How we use the Jobs-To-Be-Done Framework to rethink user workflow

What this post added

This post details how GitLab uses the Jobs-To-Be-Done (JTBD) framework to understand user workflows at a fundamental level, moving beyond UI-centric research. It outlines a revised research approach focusing on six key stages: Define, Locate, Execute, Monitor, Modify, and Secure/Deploy/Debrief. This research informs the evolution of the DevOps platform by identifying user needs and opportunities for innovation, particularly within the CI/CD space.