The human side of Work AI: building a learning loop at Nextdoor

What this post added

This post details Nextdoor's implementation of Glean's agent orchestration platform to drive Work AI adoption. It highlights the creation of a 'learning loop' involving office hours, Slack channels, bulletins, and in-product guidance. Specific technical contributions include connecting core employee systems (e.g., Google Drive, Slack, Confluence, Coda) to Glean for seamless information access and action, implementing permission-aware context, and showcasing diverse agent use cases such as an open enrollment guide (Finn), instant client intelligence for sales, Trust & Safety analysis, on-demand technical references for engineers (improving productivity by 2-3x), and automated address enrichment for RevOps. The post also mentions the use of SSO, Slack integration, a Chrome extension, and a no-code agent builder to reduce friction, and the establishment of an agent directory and micro-workshops for curation and reuse.