How customers are using Confluence Agents to turn knowledge into action

This post details how customers are using Confluence Agents (powered by Rovo) to automate workflows, specifically focusing on turning knowledge into action. It provides seven customer examples (HarperCollins, Docusign, Riverty, KFC, Pythian, Sprout Social, Procore) demonstrating agent capabilities in Confluence and Jira for tasks like meeting summarization, PRD authoring, lessons learned extraction, architecture review, progress tracking, onboarding, and backlog synthesis. It highlights the Model Context Protocol (MCP) for integrating with third-party tools (Lovable, Replit, Gamma) and introduces Rovo Studio for building custom agents with plain English instructions, tool selection, and knowledge scoping. Automation workflows are also discussed, with an example of a 'Feedback to PRD & Spec Author' agent triggered weekly to analyze customer feedback and generate PRD drafts.