Confluent Guarantees Event Streaming Reliability and Proactive Support

This post introduces Proactive Support for Confluent Platform, which analyzes cluster metadata in real-time to identify and alert users to potential issues before they occur. It leverages the Confluent Telemetry Reporter to send metadata to Confluent for analysis, similar to how Confluent Cloud is managed. This provides Confluent support with critical context, reducing the time needed for issue resolution. The post also highlights the importance of context and experience in meeting SLAs for Kafka reliability, using hung transactions as an example of proactive monitoring and mitigation.