Beyond latency: The art of building a truly great voice agent | Decagon

What this post added

This post details principles for improving voice agent conversational design and voice profile selection. It outlines five principles for good conversational design: helping users get things done fast, sounding clear and natural, recovering when things go wrong, showing empathy, and knowing your users. It also discusses choosing a voice profile by aligning TTS voice dimensions (formal/casual, energetic/calm, mature/youthful, warm/professional) with persona guidelines and emphasizes the importance of A/B testing and data validation for both conversational design and voice profiles.