Introducing Decagon Labs | Decagon

This post introduces Decagon Labs, the research and agent orchestration arm of Decagon's engineering team. It highlights the company's strategic shift from relying on general-purpose foundation models to building their own network of specialized, post-trained models for enterprise customer experience (CX). This approach aims to achieve lower latency and higher accuracy tailored to specific functions like speech identification, workflow execution, and hallucination detection. The post emphasizes that Decagon Labs focuses on frontier AI research that directly translates to production impact, with a current emphasis on post-training techniques, agent architectures, and voice agents. It also announces four accompanying deep dives into related technical topics.