Introducing Decagon’s experimentation & A/B testing suite | Decagon

This post introduces Decagon's experimentation and A/B testing suite, enabling teams to iterate on AI agents by testing changes to AOP logic, tone, knowledge, and tools. It allows for gradual rollouts and tracking of business-critical metrics like CSAT and deflection rate. The post emphasizes applying product development rigor to AI agents, treating them as products that require continuous improvement and data-driven iteration.