Designing an incident management workflow from scratch and where its used

This post details the development of GitLab's incident management workflow. It describes the process of validating the problem of fragmented alert and incident management tools, and the subsequent solution validation through a Special Interest Group (SIG). Key contributions include the introduction of a dedicated 'incident' issue type, which is a specialized form of issue designed for incident response, offering features like quick access to metrics, runbooks, and an incident timeline. This builds upon the existing issue framework by providing a more tailored experience for managing and resolving incidents, aiming to create a seamless workflow from alert receipt to code deployment.