How our production team runs the weekly on-call handover

This post details the automation of the on-call handover process using a custom-built 'on-call robot assistant'. This program pulls data from PagerDuty (incidents), GitLab issues (production backlog), and GitLab Prometheus (key performance metrics) to generate a GitLab issue report. The report includes a review of past incidents, issues with the 'on-call' label, and seven-day graphs of key metrics. The automation simplifies the handover process for a distributed team and makes the reports publicly available.