Shadowing a Site Reliability Engineer
Apr 13, 2020Laura Montemayor

Summary
This post details a frontend engineer's experience shadowing Site Reliability Engineers (SREs) at GitLab. It highlights takeaways on tooling (using standard communication tools like issues, Slack, and Zoom), managing alert noise, the relative infrequency of actual incidents, the challenges of monitoring, the importance of communication and collaboration, and the growing field of monitoring with the creation of a Scalability team. It also mentions the SRE team's work on features to help with their workflow and the Ops Section Product Vision.
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