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Auto-tracking User Journeys for Troubleshooting

2 posts · Feb 2016 – Dec 2025

What this trail covers

Grab has developed an AutoTrack SDK to comprehensively record application state, UI view state, and user interactions. This SDK aims to revolutionize troubleshooting by providing a detailed, real-time chronicle of user journeys from app launch to interaction completion. It captures application lifecycle transitions, launch mechanisms, and UI screen hierarchies. The captured screen hierarchy data is used to train an AI model that can generate an HTML representation of the user's screen and interaction.

All Grab trails
  1. Demystifying user journeys: Revolutionizing troubleshooting with auto trackingIntroduced the AutoTrack SDK to comprehensively record application state, UI view state, and user interactions, replacing fragile manual instrumentation with a unified, real-time view. This enables reproducible bug reproduction, automated issue assignment, and automated UI test case generation by capturing application lifecycle transitions, launch mechanisms, and UI screen hierarchies. The captured screen hierarchy data is used to train an AI model to generate an HTML representation of the user's screen and interaction.
  2. Grab You Some Post-Mortem ReportsThis post outlines Grab's approach to improving post-mortem reports for engineering teams. It emphasizes the need for detailed Chronology, Context, Empowerment (blameless and educational), and Solutions (People, Product, Process). The post provides a template for effective post-mortem reports, aiming to enhance cross-team understanding and debugging capabilities in a Service-Oriented Architecture.