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Automated merchant review summary system with integrated feedback

Sep 25, 2026Chengju Zhou
Automated merchant review summary system with integrated feedback
SummaryAI, from the source post

This post details the technical pipeline for the Automated Merchant Review Summary System. Key contributions include: 1. Representative sampling using stratified sampling based on merchant rating distribution and sentiment analysis to ensure sample diversity. 2. LLM-based generation of overall and topic-specific summaries (e.g., taste, packaging, portion size). 3. LLM-based quality control to validate summary claims against source reviews. 4. A feedback-driven maintenance flow with triggers for new reviews and consumer feedback to regenerate summaries. The system aims to improve consumer understanding of merchant offerings and provide merchants with actionable insights.