TechDocs at Grab: Cultivating a culture of quality documentation

This post details the evolution of Grab's TechDocs platform and its impact on documentation culture. It outlines a 2-3 year strategy involving taking inventory of existing processes, finalizing and enforcing documentation policies (Markdown for 'create and publish' content, collaborative portals for time-sensitive documents, and separation of internal data), empowering creators with self-serve tools (e.g., TechDocs Editor, flagging outdated documents, requiring PICs), and tracking metrics to celebrate wins. User research highlighted issues with search experience, landing page design, and adoption challenges, leading to roadmap improvements. The post emphasizes the shift towards a Docs-as-Code approach integrated into the engineering workflow.