How Sempre Health is leveraging the Expert Acceleration Program to accelerate their ML roadmap

This post details how Sempre Health leveraged Hugging Face's Expert Acceleration Program to build an NLP pipeline for classifying and responding to inbound patient messages. It highlights the challenges of improving upon a rule-based system, the benefits of using Hugging Face language models, and the impact of the program in accelerating their ML roadmap. The collaboration provided guidance on labeling strategies, model selection, and neural network architecture, leading to a production system that handles over 20% of incoming messages.