Notion AI Use Cases

This post details the creation of an AI-powered support bot that monitors a Slack channel, searches the Help Center for answers, and responds in threads with cited responses. It logs all interactions to a 'Questions & Answers' database and creates tasks in a 'Knowledge Base Update Requests' database for unanswered questions. The bot also uses Slack's feedback reactions (👍/👎) to update the resolution status of questions.