Medium

This post details the evolution of Palantir's AI-enabled Customer Service Engine (CSE), focusing on its implementation at a large tools manufacturing, wholesale, and retail business. It highlights the challenges of building scalable, accurate, and consistent AI for customer service and introduces a multi-agent architecture to address context window constraints, query response times, and scalability. The system leverages an Ontology tailored to the partner's operations, integrating data from vari