IrisAgent and Qdrant: Redefining Customer Support with AI - Qdrant

This post details the integration of Qdrant into IrisAgent's AI pipeline for customer support automation. It highlights IrisAgent's evaluation criteria for choosing Qdrant, including its open-source nature, performance, ease of use (SDKs, documentation), and maintainability (Rust). The post describes how IrisAgent uses Qdrant for RAG use cases to enhance proprietary AI models for tasks like hallucination detection, similarity detection, and customer intent classification, leading to performance and quality gains. Qdrant is deployed on Google Cloud.