The Management Poles of Developer Infrastructure Teams - Shopify

This post introduces a management model for developer infrastructure teams that balances three poles: management support, system and domain expertise, and roadmaps. It discusses challenges specific to Dev Infra teams, such as lack of dedicated PMs and UX experts, and the need for extensive domain expertise. Strategies for balancing these poles are explored, including temporarily assigning people from one team to another, having an entire team contribute to another team's goals, and forming tiger teams for specific projects. The post emphasizes that there are no perfect solutions and trade-offs are necessary.