Out of the Clouds and into the weeds: Cloudflare’s approach to abuse in new products

This post details Cloudflare's evolving approach to handling abuse reports and law enforcement requests for new products. It outlines a four-question framework for assessing the relationship between Cloudflare's services and potential content complaints, focusing on the interaction with content, desired actions and consequences, applicable laws, and scalability. It differentiates responses for proxy/CDN services versus services with definitive storage, emphasizing content-neutrality and precise tooling. For proxy/CDN, it details forwarding complaints to hosts and handling phishing at URL or domain levels. For storage services, it outlines review and potential takedown processes for valid legal requests, including copyright infringement under DMCA.