Holiday Season Reliability and Resilience

Decagon's AI agents are engineered for consistent performance, reliability, and resilience, especially during peak demand periods like the holiday season. The platform utilizes a scalable, multi-tenant architecture with elastic capacity that scales within seconds, isolation of real-time tasks, tiered storage for low latency, and per-tenant throttling for fairness and resilience. Disaster recovery is achieved through instant failover across multiple LLM and voice providers, defense in depth across the stack, and inherited SLAs from infrastructure partners. Operational discipline includes proactive capacity planning, a code freeze during peak season, and 24x7 monitoring.