Introducing automatic optimization and Root Cause Analysis | Decagon
Apr 23, 2026
Summary
Introduced automatic optimization for Agent Operating Procedures (AOPs), brand guidelines, and guardrails, leveraging best practices from enterprise deployments. Also added Root Cause Analysis to automatically identify high-impact improvements by analyzing live conversations, clustering drivers of poor performance, and mapping them to specific components like AOP structure, knowledge gaps, and missing tools, providing targeted recommendations.