Introducing Decagon Assist: Empower every representative to deliver concierge experiences | Decagon

This post introduces Decagon Assist, an AI copilot for human representatives, as an evolution of the AI Support Agent Platform. It focuses on providing human agents with automated summaries of prior AI agent interactions, consolidating necessary next steps into a single interface, and enabling direct querying of the organization's knowledge base. The system aims to integrate seamlessly across existing CRMs and channels, offering features like live transcription and real-time translation. A new analytics hub is introduced to measure adoption and performance impact.