Your Decagon agent can now search the live web | Decagon

This post introduces the integration of live web search into Decagon's AI Support Agent Platform, enabling agents to query the live web using Perplexity's Search API. This addresses the limitation of static knowledge bases by allowing agents to access and cite up-to-the-minute information. The technical contribution lies in the integration of an external search API to augment agent capabilities, allowing for real-time data retrieval to answer customer queries that were previously unresolvable or required escalation.