Introducing Duet Apprentice: AI that learns like humans do | Decagon

Introduced Duet Apprentice, a system that enables AI agents to learn from diverse enterprise knowledge sources (onboarding docs, wikis) and real-time team communications (Slack, Teams). This extends the agent's learning beyond production data by analyzing escalated conversations and observing ongoing team discussions, allowing for proactive adaptation to policy changes and edge cases. The system aims to ground agent reasoning in specific business context and improve self-improvement mechanisms.