Introducing Duet: Your agent building partner | Decagon
Mar 19, 2026

Summary
This post introduces Duet, an AI partner for agent building. Duet automates agent lifecycle management by identifying necessary workflows and generating AOPs, flagging and validating AOP updates, generating test scenarios, simulating conversations, and analyzing live conversations for tuning. It also scales improvements by analyzing production data to highlight trends, recurring issues, and workflow improvement opportunities, generating custom reports to guide efforts. Duet aims to compress the agent iteration loop from days to minutes.
More from the AI Support Agent Platform trail
- DuetBench-2: Measuring agent self-improvement in production | Decagon
- Autopilot in production: Governance of self-improving agents | Decagon
- Proactive customer service strategies for CX leaders | Decagon
- Automated customer service without losing the human touch | Decagon
- Your Decagon agent can now search the live web | Decagon