Introducing Guided Discovery: Finding the right recommendation for every customer | Decagon

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Introduces 'Guided Discovery', a new capability for AI Support Agents that enhances their ability to handle exploratory conversations. This is powered by next-generation Agent Operating Procedures (AOPs) which allow agents to work from higher-level, natural language instructions, maintain full context across users and sessions, and reason toward a goal rather than follow a fixed path. This enables more adaptive customer experiences in product discovery, retention, and expansion scenarios.