Power customer-centric decisions with intent tags | Decagon

Introduces intent tagging as a core component of the AI Support Agent Platform. This feature automatically categorizes customer conversations by their stated goals, providing three levels of granularity for analysis. Intent tags are paired with performance metrics (deflection rates, CSAT, escalation patterns) to identify areas where Agent Operating Procedures (AOPs) may be underperforming. This enables data-driven updates to AOPs to improve customer experience and agent effectiveness.