QA Hub: Agent quality is a team sport | Decagon

What this post added

Introduces QA Hub, a new component of the AI Support Agent Platform, designed to enhance human-in-the-loop quality review. QA Hub provides a flexible workspace for organizing QA batches, applying custom rubrics, and tracking follow-ups, with features for team collaboration and external sharing. It integrates with Watchtower for automated QA and leverages Duet for synthesizing feedback and identifying improvement areas. This post details the workflow and benefits of QA Hub for improving AI agent quality through a combination of human expertise and automated analysis.