Trace View: AI agents shouldn’t be black boxes | Decagon

Introduces Trace View, a new capability for the AI Support Agent Platform that provides granular visibility into agent reasoning and performance. Trace View offers a step-by-step interface detailing each interaction, including LLM calls, tool usage, and condition evaluations. It also provides latency metrics for each micro-step. This feature is a direct outcome of the Agent Operating Procedures (AOPs) architecture and enhances debugging, performance tuning, and validation through integration with unit testing.