Watchtower: Always-on QA for every conversation | Decagon

Introduced Watchtower, an always-on QA system for AI agents and human interactions. Watchtower analyzes every conversation in real-time against customizable criteria to identify compliance risks, negative sentiment, or upsell signals. It features natural language flagging, flexible time windows, precision filtering, custom categorization of flagged conversations, and dashboards for trend analysis and drilldowns. This system aims to provide comprehensive, scalable, and context-aware conversational oversight, addressing the limitations of reactive and operationally heavy traditional QA methods.