Why Decagon built Agent Operating Procedures | Decagon

Introduced Agent Operating Procedures (AOPs) as a new framework for building AI agents, moving away from traditional decision trees. AOPs are designed with three core principles: speed to build (natural language for business users, code for integrations), flexibility (merging conversational instructions with code-based logic), and guardrails (code-based validation for sensitive actions). This approach aims to accelerate innovation and improve the adaptability and reliability of AI customer experience.