Why we built Decagon Duet on Agent Operating Procedures | Decagon

What this post added

This post details the architectural decision to build Decagon Duet on Agent Operating Procedures (AOPs) rather than connecting a frontier reasoning model directly. It explains how AOPs provide a structured framework for Duet to analyze transcripts, suggest workflow updates, and take action within the Decagon platform. The post highlights the benefits of this approach, including direct access to platform tooling, improved visibility for non-engineering teams, and the ability for Duet to self-improve its own AOPs.