Decagon has significantly scaled its real-time text-to-speech (TTS) inference by rebuilding the pipeline on the M* modular inference framework. This involved stage decomposition, packed inputs, cache and batch-state integration, causal decoder history management, CUDA Graphs, and validation. The new approach enables stage-aware scheduling and true tensor batching, leading to higher capacity and reduced latency. Key improvements include packed prefill for variable-length prompts, paged KV caching. Decagon has now developed Chord, a post-trained speech model specifically for customer conversations, which improves naturalness, engagement, and resolution rates. Chord utilizes a dedicated pipeline for conversational data, verbatim transcription, and a tokenizer-free diffusion model for enhanced steerability and detail preservation. Production deployment is handled via Modal.
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