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Incident Management

1 post · Apr 2020

What this trail covers

GitLab Incident Management provides a centralized view for capturing all incident-related data, facilitating team communication through integrations with Slack and Zoom, embedding metrics from Kubernetes and Grafana, and offering an alert endpoint for various sources. It automates incident creation from alerts and can automatically close issues upon recovery. The system aims to shorten MTTR by reducing context switching and streamlining collaboration between development and incident response teams.

All GitLab trails
  1. Understand incident management with GitLabThis post introduces GitLab Incident Management as a new capability within the GitLab DevOps platform. It details how incident issues can serve as a central hub for all incident-related information, including integrations with Slack and Zoom for communication, and the ability to embed Kubernetes and Grafana metrics directly into incident issues. The post also describes the alert endpoint for receiving alerts from any source and the automation of incident creation from alerts, including Prometheus recovery alerts for automatic issue closure. It outlines manual and automated methods for creating incidents and emphasizes the benefits of co-locating incident management with code and CI/CD within a single application to reduce context switching and improve MTTR.