Downtime happens, but GitLab Incident Management can help

This post introduces GitLab Incident Management as a built-in feature of the DevOps Platform. It details the costs of downtime, defines incidents and incident management, and explains the benefits of managing incidents within GitLab due to the co-location of code, CI/CD, and monitoring tools. It outlines the process of creating incidents manually or automatically via webhooks (e.g., PagerDuty), managing alerts, setting up on-call schedules, defining escalation policies, and the current notification methods (email, with plans for Slack, SMS, and phone calls).