GitLab backs 99.9% availability SLA with service credits
Feb 18, 2026Aathira Nair

Summary
Introduces a 99.9% availability SLA with service credits for Ultimate customers on GitLab.com and GitLab Dedicated. Defines 'downtime minutes' as degraded availability of 5% or more of valid customer requests for covered experiences (Issues, merge requests, Git operations, Container Registry, Package Registry, API requests) resulting in server errors (HTTP 5xx or connection timeouts > 30 seconds). Outlines the process for claiming service credits.
More from the High Availability trail
- Consolidate your GitLab stack with Gitaly on Kubernetes
- Downtime happens, but GitLab Incident Management can help
- How we are closing the gap on replicating *everything* in GitLab Geo
- How we tested a feature that affected (almost) all parts of GitLab
- Meet Praefect: The traffic manager making your Git data highly available