GitLab backs 99.9% availability SLA with service credits

What this post added

Introduced a 99.9% availability SLA with service credits for Ultimate customers on GitLab.com and GitLab Dedicated. Defined covered experiences (Issues, merge requests, Git operations, Container Registry, Package Registry, API requests) and excluded experiences. Detailed the definition of 'downtime minutes' as periods with degraded availability of 5% or more of valid customer requests leading to server errors (HTTP 5xx or connection timeouts > 30s). Outlined the process for customers to claim service credits.