GitLab Heroes Unmasked: How I am elevating my company using GitLab

What this post added

This post details the migration of a bespoke helpdesk platform to GitLab for issue tracking, including the development of a custom migration tool using C# to push groups, issues, notes, attachments, time logs, and labels into GitLab via the API. It also describes the implementation of a helpdesk workflow using scoped labels and GitLab boards, and the automation of reactive and scheduled tasks using the GitLab Triage RubyGem and Triage Ops project. Additionally, it covers the development of a Customer Relations Management (CRM) feature, the challenges of instance-level vs. project-level functionality, the migration to Linux/Docker for CI/CD pipelines with custom .NET and Android/Gradle images, and the use of GitLab Pages with Hugo and the Relearn theme for an internal intranet, including a custom Ruby script to aggregate documentation from various GitLab projects.