How to Deploy AI Agents With Confidence: Introducing AWARE and New Glean Protect Capabilities

This post introduces the AWARE framework (Actor Intent, Work Context, Autonomous Guardrails, Real-Time Risk Scoring & Blocking, Ecosystem Observability) for governing AI agents. It details new Glean Protect capabilities: restricted topics policies and agent alignment models for 'Autonomous Guardrails', enhanced sensitive content policies and models for 'Work Context', and improved triage workflows and integrations (Tines, Cortex Cloud DSPM, Prisma AIRS) for 'Ecosystem Observability'. It also announces customer-managed deployment for single-tenant environments, offering control over code deployment, private connectivity, and customer-managed keys.