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Content Moderation System

1 post · Jan 2024

What this trail covers

Grab has developed a comprehensive content moderation system for its marketplaces (GrabFood, GrabMart) that combines automated and manual processes. The automated component utilizes in-house machine learning algorithms to scan daily listings for policy and regulatory violations, ensuring efficiency and consistency. Manual moderation by human reviewers provides contextual understanding and judgment for complex cases flagged by the automated system. This system also includes collaboration with Google.

All Grab trails
  1. Managing dynamic marketplace content at scale: Grab's approach to content moderationThis post details Grab's approach to content moderation for its GrabFood and GrabMart marketplaces, highlighting the combination of automated and manual processes. The automated component uses in-house machine learning algorithms to scan daily listings for policy and regulatory violations. Manual moderation by human reviewers is employed for complex cases flagged by the algorithms. The post also mentions collaboration with Google to ensure adherence to Play Store policies.