Managing dynamic marketplace content at scale: Grab's approach to content moderation

This post details Grab's approach to content moderation for its GrabFood and GrabMart marketplaces, highlighting the combination of automated and manual processes. The automated component uses in-house machine learning algorithms to scan daily listings for policy and regulatory violations. Manual moderation by human reviewers is employed for complex cases flagged by the algorithms. The post also mentions collaboration with Google to ensure adherence to Play Store policies.