Trust used to be implied

This post details a strategic evolution of the "Agent Evals" capability, shifting the focus from purely internal debugging to external trust-building and adoption. It highlights how consistent, high scores on evals, particularly when shared with business users, can re-establish the trust that was previously implied with traditional dashboards. The post emphasizes the importance of showcasing improvements and demonstrating reliability for common questions to drive user confidence and adoption, framing evals as a marketing and retention tool for AI agents.