From AI Notetaker to $100B Category: Otter’s Conversational Knowledge Engine

This post announces the evolution of Otter's Conversational Knowledge Engine (CKE) into a new category of enterprise infrastructure. It details the integration of AI Chat Connectors that push summaries and action items to external tools (Notion, Gmail) and pull live data from various enterprise systems (Gmail, Google Drive, Jira, Salesforce) into Otter's AI Chat. The post also highlights Otter's role as an MCP server, allowing external AI tools to access meeting history as live context. The core technical contribution is the architectural shift towards an intelligence layer that connects and feeds CRM, knowledge bases, and AI agents by leveraging transcribed conversations as a persistent, accessible data source.