Your Calls Have a Coach Now: How to Use Live Assist

Introduces Live Assist, a real-time AI coaching agent that joins calls to provide live guidance. This feature leverages the Agent Builder to create custom coaching agents by feeding them playbooks, SOPs, and call transcripts. Live Assist integrates with conferencing platforms (Zoom, Google Meet, Microsoft Teams) and enterprise tools (Claude, Salesforce) to pull context and provide real-time prompts, acting as a private coach visible only to the user. It also tracks call objectives live.