Conversational Knowledge Engine
The Conversational Knowledge Engine is evolving into a foundational infrastructure layer for organizational AI. It connects and enriches existing enterprise systems (CRM, HRIS, ERP) by capturing and organizing spoken knowledge from conversations. New AI Chat Connectors enable automated pushing of summaries and action items to tools like Notion and Gmail, and allow real-time data pulling from tools like Gmail, Google Drive, Jira, and Salesforce into Otter's AI Chat. It also acts as an MCP server. Live Assist is a new real-time AI coaching agent that joins calls and provides live guidance to users based on configurable playbooks and existing company knowledge. It integrates with common conferencing tools (Zoom, Google Meet, Microsoft Teams) and enterprise systems (Claude, Salesforce) to provide context-aware prompts and track call objectives.
Timeline
