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Background Agent System

2 posts · Jan 2026 – Sep 2026

What this trail covers

This post details the development and implementation of OCA, an AI on-call assistant built on Ramp's custom background agent system. It focuses on how OCA leverages AI to automate on-call tasks, reduce human intervention, and improve incident response times. This builds upon the foundational work of the background agent system by showcasing a specific, AI-driven application for operational efficiency. The system is designed to handle asynchronous tasks, manage state, and integrate with various internal tools and external services to automate complex workflows.

All Ramp trails
  1. How we built OCA, our AI on-call assistantThis post details the development and implementation of OCA, an AI on-call assistant built on Ramp's custom background agent system. It focuses on how OCA leverages AI to automate on-call tasks, reduce human intervention, and improve incident response times.
  2. Why We Built Our Own Background AgentThis post details the technical architecture and design decisions behind building Ramp's custom background agent system from scratch. It covers the motivations for building a custom solution over off-the-shelf alternatives, focusing on the need for fine-grained control over asynchronous task execution, state management, and integration capabilities. Key technical aspects include the design of a robust task queue, state persistence mechanisms, and an event-driven architecture to handle complex, multi-step workflows. The post emphasizes the trade-offs made in terms of complexity, flexibility, and operational overhead to achieve a system tailored to Ramp's specific needs for automating operational tasks and improving system reliability.