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Delivery Date Prediction and Management

Delivery Date Prediction and Management

1
posts
2022

This feature thread tracks the development and enhancement of Shopify's capabilities for predicting and managing delivery dates for merchants and buyers. Initial efforts focused on building a platform for third-party logistics (3PL) providers to upload their pre-computed delivery dates. This involved creating new GraphQL APIs for 3PLs to integrate with the core Shopify platform and displaying these dates on product detail pages and at checkout. The Shopify Fulfillment Network (SFN) team developed a system to calculate and upload SFN-specific delivery dates, considering factors like inventory proximity, product characteristics (heavy, bulky, dangerous goods), fulfillment center processing times (including operating days, holidays, and capacity), and shipping carrier transit times (including pickup schedules, capacity limits, and time in transit). The system generates multiple schedules based on fulfillment center availability and product characteristics, mapping SKUs to these schedules for efficient real-time lookups. The displayed delivery date is then used during order fulfillment to route orders to appropriate warehouses and shipping carriers.

2022

How We Enable Two-Day Delivery in the Shopify Fulfillment Network - Shopify

8/18/2022

This post details the technical implementation of a platform-wide delivery date prediction system. It describes the creation of new GraphQL APIs for 3PLs to upload delivery dates, the integration of these dates into the storefront (product pages and checkout), and the specific system built by the SFN team to calculate and upload their delivery dates. The SFN calculation considers four key factors: proximity to destination, product characteristics (heavy, bulky, dangerous goods), fulfillment center processing times (operating days, holidays, capacity), and shipping carrier transit times (pickup schedules, capacity, time in transit). It also explains how schedules are generated and SKUs are mapped to them for efficient lookups, and how the displayed delivery date influences order fulfillment routing.