Introducing Agent Modules: extending your agent across the entire customer journey | Decagon

This post introduces Agent Modules, a new capability that extends Decagon agents beyond traditional support to manage entire customer journeys. It integrates infrastructure, analytics, and campaign orchestration for use cases like lead qualification, onboarding, and payment collection. The system allows teams to define business logic and test agent behavior using tools like Duet and Simulations. It also leverages Campaign Composer for sequencing multi-touchpoint campaigns and Memory for persistent user context across sessions and channels, enabling a unified customer experience managed through multiple, independently deployable agent instances.