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Campaign Composer

2 posts · Mar 2026 – Sep 2026

What this trail covers

Decagon is introducing Agent Modules, a system for building and running end-to-end customer journeys beyond traditional support. This capability integrates infrastructure, analytics, and campaign orchestration to manage multiple instances of agents across various business functions like lead qualification, onboarding, payment collection, and customer relationship growth. Modules provide a foundation shaped by production experience, allowing teams to define business logic with tools like Duet and test behavior with Simulations. Campaign Composer enables sequencing touchpoints across channels and time, with Memory carrying context across sessions and channels for a continuous customer experience. This extends the trust established in contact centers to the entire customer journey.

All Decagon trails
  1. Introducing Campaign Composer: Proactive, compliant outreach | DecagonThis post introduces Campaign Composer, a new system for building and running end-to-end outbound outreach efforts. It allows teams to configure outreach strategies, channels, running hours, and retry logic directly within the product, eliminating the need for SDK builds or vendor tickets. The system supports complex, regulated use cases by enabling configurable suppression based on contact-specific fields, opt-out and wrong-party flags, and dispositions. It also includes built-in PII and PHI redaction to meet compliance standards like Reg F, Reg X, PCI, SOC-2 Type 2, HIPAA, GDPR, and CCPA. The system provides complete visibility into throughput and analytics to optimize outreach, with examples of debt collection, prescription refills, and car rental recovery.
  2. Outbound voice: Scaling proactive customer engagement | DecagonThis post details the integration of Agent Operating Procedures (AOPs) into Decagon's outbound voice capabilities, enabling non-technical teams to build and scale outbound workflows using natural language. It introduces 'Missions' for managing outbound campaigns with features like batch dialing and AOP-driven redialing. The post also highlights technical advancements in intelligent and compliant calling, including improved detection of human vs. voicemail, handling robocall screeners, minimizing first-turn latency with a low-latency turn detection model, and intelligent retries. It also mentions the capture and storage of customer intent and preferences in user profiles to personalize engagement and inform next-best-action.
  3. UndatedIntroducing Agent Modules: extending your agent across the entire customer journey | DecagonThis post introduces Agent Modules, a new capability that extends Decagon agents beyond traditional support to manage entire customer journeys. It integrates infrastructure, analytics, and campaign orchestration for use cases like lead qualification, onboarding, and payment collection. The system allows teams to define business logic and test agent behavior using tools like Duet and Simulations. It also leverages Campaign Composer for sequencing multi-touchpoint campaigns and Memory for persistent user context across sessions and channels, enabling a unified customer experience managed through multiple, independently deployable agent instances.