Using ChatOps to help Actions on-call engineers

This post details the implementation and benefits of using ChatOps (specifically Hubot) to assist on-call engineers in incident response for GitHub Actions. It showcases how ChatOps commands automate tasks such as checking Action run URLs, querying Kusto for error analysis, searching internal documentation and playbooks, and performing automated database health checks with anomaly detection. The contribution lies in demonstrating how codifying domain expert knowledge into ChatOps commands significantly speeds up incident investigation and remediation, reducing manual effort and improving engineer quality of life.